HM_HOSP 160 (AHLA 357): Managing Hospitality Human Resources

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About Course

 

  • Hospitality is a Global Industry, and this course will focus on how to manage the important Human Resources who provide services within a Hospitality operation.
  • You will learn how to fulfill the requirements of employment and workplace laws and discover the latest strategies for attracting employees, minimizing turnover, and maximizing production.

What Will You Learn?

  • Describe the EEOC, distinguish between EEO Laws and affirmative action, and list major EEO abuse and litigation areas
  • Explain the importance of Job analysis and describe how Job analysis results are used in Job descriptions and Job specifications
  • Explain and apply methods for Forecasting labour demand, and identify the advantages and disadvantages of Internal and External Recruiting
  • Describe the importance of the selection process, and identify the types of selection errors and biases Managers must overcome when Interviewing Job applicants
  • Explain the purpose of an Orientation program, and distinguish between a general property Orientation and a specific Job Orientation
  • Identify and describe the stages of the Training cycle, and explain how a Training needs assessment is developed and conducted
  • Describe the functions of Performance Appraisals and identify the principal types of rating systems used in Appraising Performance
  • Describe types of Compensation and outline their major influences
  • Outline the steps and identify options for establishing Pay structures
  • Summarize current issues in Compensation administration
  • Identify the characteristics and advantages of effective Incentive programs
  • Describe four general categories of Employee Benefits and several factors to consider when developing Benefit plans

Course Content

Module – I

  • Topic 1: Employment Laws and Applications
    00:00
  • LO1: Understand definitions and implications of Discrimination and Affirmative action
    00:00
  • LO2: Explain the evolution of Equal Employment Opportunity Legislation and significant Laws affecting employment
    12:11
  • LO3: Describe Employment Laws, Major Court cases, and State-specific regulations
    00:00
  • LO4: List and explain major areas of Equal Employment Opportunity Abuse and Litigation
    00:00
  • LO5: Knowledge Check
  • Case Study: Employment Laws and Applications
  • Topic 2: Job Analysis and Job Design
    00:00
  • LO1: Explain Job Analysis and write Job descriptions and specifications
    00:00
  • LO2: Understand Job Design and address Legal Issues
    00:00
  • LO3: Classify Employees and use Staffing guides to set productivity standards
    00:00
  • LO4: Knowledge Check
  • Case Study: Job Analysis and Job Design
  • Topic 3: Planning and Recruiting
    00:00
  • LO1: Analyze External and Internal factors influencing Human Resource supply and demand
    00:00
  • LO2: Explain Forecast Demand and Supply using trend analysis and Internal metrics
    00:00
  • LO3: Comphrend Internal and External Recruiting methods
    00:00
  • LO4: Evaluate Recruitment sources and Techniques from both the Recruiter’s and Applicant’s perspectives
    00:00
  • LO5: Knowledge Check
  • Case Study: Planning and Recruiting
  • Topic 4: Selection
    00:00
  • LO1: Explain the Reliability and Validity of the Selection process
    00:00
  • LO2: Understand the steps and strategies involved in Selection
    00:00
  • LO3: Evaluate Techniques for Selection, including Application blanks and Pre-employment tests
    00:00
  • LO4: Knowledge Check
  • Case Study: Selection
  • Topic 5: Orientation, Socialization, and Culture
    00:00
  • LO1: Explain Orientation Planning and set goals for effective orientation programs
    00:00
  • LO2: Differentiate between general and specific Job Orientation Approaches
    00:00
  • LO3: Describe Planning and implementing Socialization and Culture programs
    00:00
  • LO4: Knowledge Check
  • Case Study: Orientation, Socialization, and Culture
  • Topic 6: Compensation Administration
    00:00
  • LO1: Explain the major influences on Compensation Plans
    00:00
  • LO2: Understand Content and Process theories for Motivating Employees
    00:00
  • LO4: Knowledge Check
  • LO3: Describe methods for determining Job Worth and Equity
    00:00
  • Case Study: Compensation Administration
  • Topic 7: Incentive and Benefits Administration
    00:00
  • LO1: List and explain the advantages and types of effective Incentive Programs
    00:00
  • LO2: Analyze Individual and Group Incentive programs and their disadvantages
    00:00
  • LO3: Describe Mandatory and Voluntary Employee Benefits
    00:00
  • LO4: Knowledge Check
  • Case Study: Incentive and Benefits Administration
  • Topic 8: Training and Development
    00:00
  • LO1: Explain current Trends in Training expenditures and the Training Cycle
    00:00
  • LO2: Develop needs assessments through Organizational, Task, Behavior, and Individual Analysis
    00:00
  • LO3: Interpret Training programs by setting objectives, criteria, and selecting trainees
    00:00
  • LO4: Explain how to implement and evaluate Training programs
    00:00
  • LO5: Knowledge Check
  • Case Study: Training and Development
  • Topic 9: Evaluating Employee Performance
    00:00
  • LO1: Understand the functions of Performance Appraisals
    00:00
  • LO2: Identify potential problems with Performance Appraisals
    00:00
  • LO3: Compare different Appraisal rating systems and methods
    00:00
  • LO4: Knowledge Check
  • Case Study: Evaluating Employee Performance
  • Topic 10: Health, Safety, and EAPs
    00:00
  • LO1: Understand the Occupational Safety and Health Act
    07:59
  • LO2: Identify sources and consequences of Employee Stress and methods for Stress Reduction
    07:41
  • LO3: Explain Employee Assistance Programs (EAPs)
    05:58
  • LO4: Describe how to address Safety and Health issues including AIDS and Depression
    05:49
  • LO5: Knowledge Check
  • Case Study: Health, Safety, and EAPs
  • Topic 11: Turnover, Discipline, and Exits
    00:00
  • LO1: Analyze Turnover rates and causes, and evaluate Retention programs
    06:55
  • LO2: Explain Disciplinary approaches and Appeals mechanisms
    02:16
  • LO3: Understand Wrongful discharge, Employment at will, and Discharge interviews
    01:25
  • LO4: Explain how to conduct Exit Interviews
    05:45
  • LO5: Knowledge Check
  • Case Study: Turnover, Discipline, and Exits
  • Topic 12: Social Responsibility and Ethics
    00:43
  • LO1: Analyze the Philosophical perspectives on the Social Responsibility of Business
    00:00
  • LO2: Evaluate the pros and cons of Business Responses to Social Responsibility
    00:00
  • LO3: Explain Ethical Behavior in Organizations and explore recent Ethical Issues
    00:00
  • LO4: Knowledge Check
  • Case Study: Social Responsibility and Ethics
  • Module Based Quiz

Final Exam

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