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Course Content
Module 1
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Topic 1: The Role of Housekeeping in Hospitality Operations
00:00
LO1: Classify the Scope of Housekeeping Responsibilities
00:00
LO2: Recognize the Importance of Housekeeping in Guest Satisfaction
00:00
LO3: Hypothesize Skills in Managing Housekeeping Personnel
00:00
Topic 2: Environmental and Energy Management
00:00
LO1: Describe the Principles of Environmental Management in Housekeeping
00:00
LO3: Summarize the Regulatory Requirements and Certifications
00:00
LO2: Evaluate Energy Conservation Techniques
00:00
LO4: Monitor and Report Environmental Performance
00:00
Topic 3: Planning and Organizing the Housekeeping Department
00:00
LO1: Describe the Organizational Structure of the Housekeeping Department
00:00
LO2: Paraphrase the Plans for Seasonal and Special Events
00:00
LO3: Demonstrate Setting Performance Standards and Goals
00:00
Quiz 1
01:00:00
Topic 4: Housekeeping Human Resource Issues
00:00
LO1: Explain the Recruitment and Selection Processes
00:00
LO2: Analyze Resolving the Workplace Conflicts
00:00
LO3: Express the Labor Laws and Compliance of the Housekeeping Department
00:00
Topic 5: Managing Inventories
00:00
LO1: Discuss the Principles of Inventory Management
00:00
LO2: Demonstrate Inventory Forecasting Techniques
00:00
LO3: Utilize Technology in Inventory Management
00:00
Topic 6: Managing an On-Premise-Laundry
00:00
LO1: Describe the Role of On-Premise Laundry Operations
00:00
LO2: Categorize Maintaining the Laundry Equipments
00:00
LO3: Develop and Enforce Laundry Safety Protocols
00:00
Topic 7: Beds, Linen, and Uniform
00:00
LO1: Identify the Importance of Quality Bedding and Linen
00:00
LO2: Demonstrate Uniform Management
00:00
LO3: Paraphrase Maintaining Uniform Quality and Cleanliness
00:00
LO4: Evaluate Bedding and Linen Suppliers
00:00
Quiz 2
01:00:00
Topic 8: Carpets and Floors
00:00
LO1: Implement Carpet and Floor Maintenance Practices
00:00
LO2: Modify Using Appropriate Cleaning Techniques
00:00
LO3: Identify and Address Common Carpet and Floor Issues
00:00
Topic 9: Controlling Expenses
00:00
LO1: Identify Expense Categories in Housekeeping
00:00
LO2: Implement Cost Control Strategies
00:00
LO3: Describe Managing Inventory Efficiently
00:00
Topic 10: Safety and Security
00:00
LO1: Classify Safety and Security Protocols
00:00
LO2: Demonstrate Implementing the Safety Training Programs
00:00
LO3: Support Conducting Safety Audits and Inspections
00:00
Topic 11: Guestroom cleaning
00:00
LO1: Discuss the Guestroom Cleaning Process
00:00
LO2: Evaluate Following Standard Operating Procedures
00:00
LO3: Illustrate Handling Special Requests and Preferences
00:00
Topic 12: Public Area and Other Types of Cleaning
00:00
LO1: Describe the Importance of Public Area Cleaning
00:00
LO2: Classify Implementing Cleaning Schedules for Public Spaces
00:00
LO3: Discuss Handling Specialized Cleaning Tasks
00:00
Topic 13: Ceiling, Walls, Furniture, and Fixtures
00:00
LO1: Explain the Cleaning Requirements for Ceilings, Walls, Furniture, and Fixtures
00:00
LO2: Develop Strategies in Maintaining Fixtures and Accessories
00:00
LO3: Analyze Using Proper Cleaning Products
00:00
Topic 14: Tubs, Toilets and Vanities
00:00
LO1: Express the Cleaning Requirements for Tubs, Toilets, and Vanities
00:00
LO2: Demonstrate the Hygiene and Sanitation Standards
00:00
LO3: Classify Common Cleaning Challenges
00:00
Final Exam
0/2
Course End Feedback
00:00
Final Exam: Managing Housekeeping Operations
02:00:00
HM_HOSP 142 (AHLA 338): Managing Housekeeping Operations (P)
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