BA_LAB 103: Business Etiquette

Topic 1: Foundations of Business Etiquette and First Impressions

LO1: Discuss the importance of Etiquette in Professional Settings

LO2: Develop Personal and Professional Etiquette for Career Advancement

LO3: Understand First Impressions: Appearance, Confidence, and Demeanor

LO4: Explain Effective Business and Social Introductions: Formal and Informal scenarios

LO5: Describe how First Impressions Impact Business Relationships and how to make a strong, Positive Impression

Quiz I

Topic 2: Professionalism in Business Contexts

LO1: Describe Confidence in Greeting Etiquette, including proper Handshake Techniques and using Titles correctly

LO2: Discuss Dress Code and Professional Attire Etiquette in Social Events in Business

LO3: Explain Appropriate Business Dress codes for different Industries and Occasions

LO4: Develop Etiquette for Networking Events, Formal Receptions, and Business Dinners

Quiz II

Topic 3: Business Travel Etiquette and Business Card Presentation

LO1: Describe Cultural Awareness and Corporate Travel Policies

LO2: Understand the Cultural significance of Business Cards and how to exchange them Professionally in different Business Environments

LO3: Develop Professional Behavior in International Business Settings

LO4: Explain International Time Zone & Scheduling Etiquette

Topic 4: Business Environments Etiquette: Telephone and Virtual Meeting Etiquette, Effective Business Correspondence

LO1: Develop Effective Communication Skills for Phone calls, Video conferencing and Remote work Environments

LO2: Discuss the Structure and Tone of Professional Emails, Memos, and Letters

LO3: Explain Telephone Etiquette: Professional ways to answer and Leave voicemails

LO4: Describe Virtual Meetings & Video Conference Etiquette: How to engage professionally in Remote settings

LO5: Explain Professional Email & Memo Writing: Formatting, Tone, and common mistakes to avoid

LO6: Interpret Handling Difficult Conversations Remotely: Communicating effectively in sensitive situations

Final Exam

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