HM_HOSP 110 (AHLA 104): Introduction to the Hospitality Industry

What Will You Learn?

• Define “service” and summarize the role of service in the hospitality industry.
• Become acquainted with the social, economic and environmental context within which the hospitality industry operates in Canada.
• Summarize reasons people travel and describe travel trends and types of travel research.
• Understand the structure, nature and operating characteristics of the different sectors of the Canadian hospitality industry: food service, lodging and tourism.
• Obtain an appreciation of the various functions of management and their interrelationships with other key concerns of managers such as marketing, finance and human resource management.
• Understand the difference between hotel cost and revenue Centres.
• Identify the role of managers in the Canadian hospitality industry and to highlight their principal responsibilities.
• Develop an appreciation for Social Responsibility and ethics as it pertains to business management.
• Provide an opportunity for further developing those skills which are important to learning, e.g. library skills, study skills, and so forth.
• Judge whether the hospitality profession suits your abilities, tastes, and career interests.
• Experience working collaboratively in groups to achieve specified goals.