FAPP_PRO100: Professional Development (P)

About Course

This course is designed to introduce and provide an overview of the Flight Attendant career and prepare students for securing a position with an airline of their choice. Topics include:

Flight Attendant work conditions and career path
Cabin crew conduct
Appearance standards
Airline recruiting process.

This course also covers topics on career preparation such as:

Career planning
Resume and Cover letter
Job application and Interview skills.

Describe the Flight Attendant career
Explain the crew conduct and performance expectations
Explain the meaning of professionalism and business etiquette related to airline industry
Describe the steps in effective communication
Develop an effective Flight Attendant career plan
Describe an overview of the airlines hiring process
Describe and compose appropriate and effective job application correspondence such as resume, cover letter, etc.
Describe and demonstrate interview skills and techniques
Demonstrate professional behaviour and confidence

Course Content

Module 1

Topic 1: Cabin Crew Appearance Standards

03:34
LO1: Differentiate between cabin crew appearance standards of various airlines

07:05
Topic 2: Eton Airways Uniform Standards

04:39
LO1: List the key aspects from uniform standards of Eton airways

02:50
Topic 3: Cabin Crew Personal Conduct

04:38
LO1: Summarize the personal conduct of cabin crew

02:45
Topic 4: Understanding Business Etiquette

04:10
LO1: Define Etiquette and state its importance

01:14
Topic 5: Attitude

03:17
LO1: Discuss about required altitude of the cabin crew

02:31
Topic 6: First Impressions

03:14
LO1: State the impact of first impression on the passengers

05:42
Topic 7: Personal Branding & Professional Appearance

03:27
LO1: Describe the essence of personal branding and appearance for cabin crew

00:00
LO2: Paraphrase the key elements of professionalism in relation to cabin crew

00:00
Topic 8: Workplace Communication Skills

03:18
LO1: Explain how effective communication helps in customer satisfaction

00:00
Topic 9: Business E-Mail Etiquette

02:52
LO1: Illustrate the various aspects of business E-mail etiquette

00:00
Topic 10: Social Media

03:26
LO1: Compose the usage of social media to find the right job

00:00
Topic 11: International Etiquette & Cultural Differences

04:07
LO1: Compare and contrast how the cultural awareness impacts the cabin crew role

00:00
Topic 12: Travelling for Business

03:41
LO1: Summarize the rules for etiquette in hotels

00:00
Quiz 1

Module 2

Topic 1: Flight Attendant Career (history, job description, minimum qualifications)

03:24
LO1: Describe briefly about history of flight attendant

00:00
LO2: List the job categories and working conditions of a flight attendant

00:00
Topic 2: Planning a Flight Attendant Career

04:09
LO1: Summarize the skills and personal traits required for a flight attendant

00:00
LO1: Differentiate between the resume and CV

00:00
Topic 3: Resume and Cover Letter Workshop

06:17
LO3: Describe the resume writing process

00:00
LO2: Explain about different types of resumes

00:00
LO4: Compose the guidelines for writing a good resume

00:00
LO5: State the reasons for having a naming convention and making the resume scannable

00:00
Topic 4: Resume and Cover Letter Guidelines

00:00
LO1: Enumerate the purpose of a cover letter

00:00
LO2: Describe the process of formatting a cover letter

00:00
Topic 5: Job Application form

00:00
LO1: Illustrate an example of job application form

00:00
Quiz 2

Module 3

Topic 1: Airline Recruiting Process

00:00
LO1: Describe the hiring process of cabin crew

00:00
Topic 2: Airline Interview Process Research

00:00
LO1: Summarize the benefits of group exercise in hiring

00:00
Topic 3: Types of Interviews

00:00
LO1: Explain the competency based interview along with examples

00:00
LO2: Compile the elements for airline research

00:00
Topic 4: Airline Interview Questions

00:00
LO1: Paraphrase the airline interview questions

00:00
Topic 5: Interview Appearance Standards

00:00
LO1: State the appearance standards for an interview

00:00
LO2: Explain the dress code for an flight attendant interview

00:00
LO3: Describe how does body language impacts the interview

00:00
Topic 6: Mock Interview

00:00
LO1: Enlist the uses of mock interviews

00:00

About Course

What Will You Learn?

Course Content

Module 1

Topic 1: Cabin Crew Appearance Standards

LO1: Differentiate between cabin crew appearance standards of various airlines

Topic 2: Eton Airways Uniform Standards

LO1: List the key aspects from uniform standards of Eton airways

Topic 3: Cabin Crew Personal Conduct

LO1: Summarize the personal conduct of cabin crew

Topic 4: Understanding Business Etiquette

LO1: Define Etiquette and state its importance

Topic 5: Attitude

LO1: Discuss about required altitude of the cabin crew

Topic 6: First Impressions

LO1: State the impact of first impression on the passengers

Topic 7: Personal Branding & Professional Appearance

LO1: Describe the essence of personal branding and appearance for cabin crew

LO2: Paraphrase the key elements of professionalism in relation to cabin crew

Topic 8: Workplace Communication Skills

LO1: Explain how effective communication helps in customer satisfaction

Topic 9: Business E-Mail Etiquette

LO1: Illustrate the various aspects of business E-mail etiquette

Topic 10: Social Media

LO1: Compose the usage of social media to find the right job

Topic 11: International Etiquette & Cultural Differences

LO1: Compare and contrast how the cultural awareness impacts the cabin crew role

Topic 12: Travelling for Business

LO1: Summarize the rules for etiquette in hotels

Quiz 1

Module 2

Topic 1: Flight Attendant Career (history, job description, minimum qualifications)

LO1: Describe briefly about history of flight attendant

LO2: List the job categories and working conditions of a flight attendant

Topic 2: Planning a Flight Attendant Career

LO1: Summarize the skills and personal traits required for a flight attendant

LO1: Differentiate between the resume and CV

Topic 3: Resume and Cover Letter Workshop

LO3: Describe the resume writing process

LO2: Explain about different types of resumes

LO4: Compose the guidelines for writing a good resume

LO5: State the reasons for having a naming convention and making the resume scannable

Topic 4: Resume and Cover Letter Guidelines

LO1: Enumerate the purpose of a cover letter

LO2: Describe the process of formatting a cover letter

Topic 5: Job Application form

LO1: Illustrate an example of job application form

Quiz 2

Module 3

Topic 1: Airline Recruiting Process

LO1: Describe the hiring process of cabin crew

Topic 2: Airline Interview Process Research

LO1: Summarize the benefits of group exercise in hiring

Topic 3: Types of Interviews

LO1: Explain the competency based interview along with examples

LO2: Compile the elements for airline research

Topic 4: Airline Interview Questions

LO1: Paraphrase the airline interview questions

Topic 5: Interview Appearance Standards

LO1: State the appearance standards for an interview

LO2: Explain the dress code for an flight attendant interview

LO3: Describe how does body language impacts the interview

Topic 6: Mock Interview

LO1: Enlist the uses of mock interviews

Final Exam

Course End Feedback

Final Exam: Professional Development

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