HM_HOSP 151 (AHLA 346): Managing Beverage Operations

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About Course

This course provides practical skills and knowledge for effective management of beverage service operations.

It presents current trends, beverage service responsibilities, serving alcohol with care, beverage operations, and wine and spirits fundamentals while emphasizing the importance of meeting the needs and, whenever possible, exceeding guests’ expectations.

 

What Will You Learn?

  • General Trends Affecting Bars, Alcoholic Beverage Trends, Non-alcoholic Beverage Trends, Food Trends in Bars, and Sustainable Trends.
  • Process of Beverage Service, Types of Beverages, Beverage Staff Positions.
  • Beverage Server, suggestive selling and up-selling, preparing for service, taking orders, serving drinks, and maintaining tables. Bartender responsibilities of Key control, Standard drink recipe development, opening side work, preparing orders from room service, balancing bank, deposits and collecting due backs
  • Alcohol Service and the law. Checking identification, alcohol and its physical impact, Intervention.
  • Top ten leadership practices, leadership and emotional intelligence, essential leadership skills, and other leadership and supervision issues.
  • Types and forms of alcohol, Tools of the Beverage Service Trade, Control points, and Managing profitability.
  • Bar Marketing and Sales
  • Families of Beer, alcohol content, beer ingredients, making beer, storing and handling beer, and serving beer.
  • Spirits and the process of distillation. Whiskey, Vodka, Gin, rum, tequila and brandy studies. Mixology basics, judging the quality of spirits.
  • Types of wine and wine production, making champagne and taste talk.
  • Wines of France. French wine classification, labeling regulations, and major wine productions.
  • Wines of Italy, Italian wine classification system, labeling regulations, and major wine-producing areas.
  • Wines of Spain and Portugal. Wine classification system, labeling, and regulations.
  • Wines of the United States. United States wine classification, labeling, and regulations.
  • Wines of other countries.

Course Content

Module I

  • 00:00
  • 00:00
  • LO2: Examine how Food Trends influence Beverage Service and Menu Development
    00:00
  • LO3: Describe the Role of Sustainability in Bar Operations
    00:00
  • LO4: Knowledge Check
  • Case Study: Trends Affecting Bars
  • 00:00
  • 00:00
  • LO2: Demonstrate Techniques for Serving Alcoholic and Non-Alcoholic Beverages
    00:00
  • LO3: Explain steps for Service preparation, Order-taking, and Table Maintenance
    00:00
  • LO4: Knowledge Check
  • Case Study: Basic Beverage Service
  • 00:00
  • 00:00
  • LO2: Discuss the importance of Customer interaction and Service quality in Beverage Service Operations
    00:00
  • LO3: Knowledge Check
  • Case Study: Beverage Service Responsibility
  • Topic 4: Serving Alcohol with Care
    00:00
  • LO1: Explain the Legal requirements and responsibilities associated with Serving Alcohol
    00:00
  • LO2: Demonstrate procedures for Checking Identification
    00:00
  • LO3: Describe how to manage Intoxicated Guests Safely and Effectively
    00:00
  • LO4: Knowledge Check
  • Case Study: Serving Alcohol with Care
  • Topic 5: Leadership in Beverage Operations
    00:00
  • LO1: Explain various Leadership styles and their impact on Beverage Operations
    00:00
  • LO2: Describe the Roles and Responsibilities of People in Beverage Service
    00:00
  • LO3: Explain the Team Approach in a Beverage Service Operation
    00:00
  • LO4: Knowledge Check
  • Case Study: Leadership in Beverage Operations
  • Topic 6: Bar Operations
    00:00
  • LO1: Explain the Key Components of Efficient Bar Operations
    00:00
  • LO2: Identify various types of Beverages and their Production Processes
    00:00
  • LO3: Analyze the Role of Customer Service in Bar Operations
    00:00
  • LO4: Knowledge Check
  • Case Study: Bar Operations
  • Topic 7: Bar Marketing and Sales
    00:00
  • LO1: Describe Sales Techniques to boost Customer Engagement and Revenue
    00:00
  • LO2: Explain the essential components of a Business Plan for a Bar
    00:00
  • LO3: Describe how to develop a comprehensive Marketing Plan to promote Beverage Operation
    00:00
  • LO4: Knowledge Check
  • Case Study: Bar Marketing and Sales
  • Topic 8: Beer and Spirits
    00:00
  • LO1: Identify different types of Beer and Spirits and their characteristics
    00:00
  • LO2: Explain the Beer Brewing and Spirit Distillation process
    00:00
  • LO3: Describe proper Storage and Handling techniques for Beer
    00:00
  • LO4: Knowledge Check
  • Case Study: Beer and Spirits
  • Topic 9: Wine Fundamentals
    00:00
  • LO1: List and explain the different types of Wines
    00:00
  • LO2: Describe the basic steps of the Winemaking process
    00:00
  • LO3: Describe the traditional method of making Champagne
    00:00
  • LO4: Knowledge Check
  • Case Study: Wine Fundamentals
  • Topic 10: Wines of France, Italy, and Germany
    00:00
  • LO1: Classify the Wines of France, Italy, and Germany
    00:00
  • LO2: Explain the Labeling Regulations for French, Italy, and Germany Wines
    00:00
  • LO3: Explain the impact of Germany’s climate on the production of its signature wines
    00:00
  • LO4: Knowledge Check
  • Case Study: Wines of France, Italy, and Germany
  • Topic 11: Wines of the United States
    00:00
  • LO1: Identify the key Wine-producing regions in the United States
    00:00
  • LO2: Explain the Labeling Regulations for United States Wines
    00:00
  • LO3: Compare the styles and characteristics of California, Oregon, and Washington Wines
    00:00
  • LO4: Knowledge Check
  • Case Study: Wines of the United States
  • Topic 12: Wines of Spain and Portugal
    00:00
  • LO1: Classify the Wines of Spain and Portugal
    00:00
  • LO2: Describe the traditional Winemaking methods used in Spain and Portugal
    00:00
  • LO3: Compare the major Wine Regions of Spain and Portugal
    00:00
  • LO4: Knowledge Check
  • Case Study: Wines of Spain and Portugal
  • Topic 13: Wines of the World
    00:00
  • LO1: Identify the emerging Wine-producing Countries in the World
    00:00
  • LO2: Analyze how Globalization has influenced the Wine Industry
    00:00
  • LO3: Knowledge Check
  • Case Study: Wines of the World
  • Module Based Quiz

Final Exam