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Course Content
Module I
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Topic 1: Introduction to the Hospitality Industry
00:00
LO1: Define Hospitality and recognize its significance in various sectors
00:00
LO2: Explain Service and summarize the role of Customer Service in the Hospitality Industry
00:00
LO3: Identify various Career paths in Hospitality and evaluate their suitability
00:00
Topic 2: The Hotel Business
00:00
LO1: Examine the dynamics of the Tourism Marketplace
00:00
LO2: Describe the significance of Market Segmentation within the Tourism Industry
00:00
LO3: Explain the essential components of a Business Plan for a Hotel
00:00
Topic 3: Rooms Division Operations
00:00
LO1: Classify various Hotel categories based on their amenities and services
00:00
LO2: Explain the evolution of Lodging Property from luxury and budget hotels to diverse Modern Categories
00:00
Topic 4: Food and Beverage Operations
00:00
LO1: List and explain the basic Elements of a Food and Beverage Operation
00:00
LO2: Describe the different types of Restaurant Operations and their unique characteristics
00:00
LO3: Explain the roles and responsibilities of different Staff Members within a Food and Beverage Operations
00:00
Quiz 1
01:00:00
Topic 5: Beverage Management
00:00
LO1: Explain the Trends in Alcoholic and Non-alcoholic Beverages
00:00
LO2: Explain the different types of Beverage Service Styles
00:00
LO3: Describe the Key Components of Efficient Bar Operations
00:00
Topic 6: Club Management
00:00
LO1: Comprehend the concept and characteristics of Private Clubs
00:00
LO2: Categorize Private Clubs based on their purpose and amenities offered
00:00
LO3: Evaluate the Management Techniques and Strategies employed by Private Clubs
00:00
Topic 7: Cruise Industry
00:00
LO1: Describe the history of the Cruise Industry
00:00
LO2: Explain the significance of the Cruise industry in the Tourism sector
00:00
LO3: Explain the roles and responsibilities of Hotel Division Personnel on Cruise Ships
00:00
Topic 8: Tourism
00:00
LO1: Define and distinguish between the concepts of Tourism, Tourist, and Service
00:00
LO2: Explain the signs and symptoms of the 7 Deadly Sins of Service in real-world service interactions
00:00
LO3: Analyze the characteristics of Tourism Services to comprehend their role in shaping the Travel experience
00:00
Topic 9: Recreation, Attractions, and Clubs
00:00
LO1: Explain the concept of Leisure and analyze participation patterns within it
00:00
LO2: Discuss different Traveller types including Travel for Leisure, Business, and Visiting Friends and Relatives
00:00
Quiz 2
01:00:00
Topic 10: Gaming Entertainment
00:00
LO1: Examine the Historical evolution of Gaming in different regions
00:00
LO2: Explain the Economic significance of Casino Hotels within the Hospitality industry
00:00
Final Exam
0/1
Final Exam
Microcredentials_Introduction to Tourism and Hospitality
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