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Course Content
Module I
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Topic 1: Introduction to Tourism and Product Services
05:05
LO1: Define and distinguish between the concepts of Tourism, Tourist, and Service
04:02
LO2: Explain the signs and symptoms of the 7 Deadly Sins of Service in real-world service interactions
04:36
LO3: Analyze the characteristics of Tourism Services to comprehend their role in shaping the Travel experience
04:05
LO4: Discuss the Fundamentals of Hospitality Industry and its impact on Tourism and Society
03:21
LO5: Solve the quiz for Introduction to Tourism and Product Services
15:00
Case Study: Introduction to Tourism and Product Services
15:00
Topic 2: Overview of Tourism Products
04:32
LO1: Define 3S Tourism and understand its significance in the Travel and Tourism Industry
08:45
LO2: Analyze market trends and growth potential in the Sport, Adventure, and Adrenaline Tourism sector
03:55
LO3: Understand why Tourists are attracted to Dark events, Tragedies, and Historical sites linked to death and disaster
04:47
LO4: Solve the quiz for Overview of Tourism Products
15:00
Case Study: Overview of Tourism Products
15:00
Topic 3: Rail Motor Industry
04:11
LO1: Understand the Historical context and factors that led to the creation of VIA Rail in Canada
05:26
LO2: Explain the History and Evolution of Rocky Mountaineer
04:28
LO3: Solve the quiz for Rail Motor Industry
15:00
Case Study: Rail Motor Industry
15:00
Topic 4: City Transit
04:40
LO1: Describe the role of City Transit systems in facilitating Tourism
04:04
LO2: Define the concept of Car Rental and its significance in the Tourism industry
04:42
LO3: Understand the evolution and significance of Motor Coaches in the Tourism industry
04:02
LO4: Solve the quiz for City Transit
15:00
Case Study: City Transit
15:00
Topic 5: Cruise Industry
04:43
LO1: Describe the history of the Cruise Industry
05:43
LO2: Explain the significance of the Cruise industry in the Tourism sector
05:13
LO3: Explain the roles and responsibilities of Hotel Division Personnel on Cruise Ships
07:06
LO4: Solve the quiz for the Cruise Industry
15:00
Case Study: Cruise Industry
15:00
Topic 6: Club/Gyms
04:31
LO1: Comprehend the concept and characteristics of Private Clubs
02:33
LO2: Categorize Private clubs based on their purpose and amenities offered
05:57
LO3: Evaluate the Management Techniques and Strategies employed by Private clubs
04:01
LO4: Solve the quiz for Club/Gyms
15:00
Case Study: Club/Gyms
15:00
Topic 7: Events & Attractions
04:20
LO1: Examine the Historical evolution of Gaming in different regions
03:53
LO2: Explain the Economic significance of Casino Hotels within the Hospitality industry
07:15
LO3: Solve the quiz for Events & Attractions
15:00
Case Study: Events & Attractions
15:00
Topic 8: Food and Beverage Services
04:40
LO1: Describe the origin and significance of the Food and Beverage in Tourism sector
03:09
LO2: Explain the various types of Food and Beverage providers
07:09
LO3: Examine the challenges in restaurant entrepreneurship, considering experience and operational skills
04:16
LO4: Solve the quiz for Food and Beverage Services
15:00
Case Study: Food and Beverage Services
15:00
Topic 9: Accommodation
03:57
LO1: Classify various Hotel categories based on their amenities and services
06:30
LO2: Explain the evolution of Lodging Property from luxury and budget hotels to diverse Modern Categories
08:21
LO3: Solve the quiz for Accommodation
15:00
Case Study: Accommodation
15:00
Topic 10: Tour Operators & Tour Itineraries
03:51
LO1: Analyze the evolution of Tours Package from their historical origins to modern-day practices
02:54
LO2: Explain the key responsibilities and functions of Tour Operators in the Tourism Industry
05:28
LO3: Discuss the structure of Tour Itineraries
06:41
LO4: Solve the quiz for Tour Operators & Tour Itineraries
15:00
Case Study: Tour Operators & Tour Itineraries
15:00
Topic 11: Hospitality Careers
03:36
LO1: Define the concept of hospitality and recognize its significance in various sectors
05:58
LO2: Identify various Career paths within Hospitality and evaluate their suitability
07:07
LO3: Solve the quiz for Hospitality Careers
15:00
Case Study: Hospitality Careers
15:00
Assignment
01:00:00
Final Exam
0/2
Course End Feedback
00:00
Final Exam: Tourism Product & Service Operations
01:15:00
TTM_PROD 102: Tourism Product & Service Operations
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