HM_HOSP 151 (AHLA 346): Managing Beverage Operations
About Course
This course provides practical skills and knowledge for effective management of beverage service operations.
It presents current trends, beverage service responsibilities, serving alcohol with care, beverage operations, and wine and spirits fundamentals while emphasizing the importance of meeting the needs and, whenever possible, exceeding guests’ expectations.
Course Content
Module I
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00:00
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00:00
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LO2: Examine how Food Trends influence Beverage Service and Menu Development
00:00 -
LO3: Describe the Role of Sustainability in Bar Operations
00:00 -
LO4: Knowledge Check
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Case Study: Trends Affecting Bars
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00:00
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00:00
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LO2: Demonstrate Techniques for Serving Alcoholic and Non-Alcoholic Beverages
00:00 -
LO3: Explain steps for Service preparation, Order-taking, and Table Maintenance
00:00 -
LO4: Knowledge Check
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Case Study: Basic Beverage Service
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00:00
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00:00
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LO2: Discuss the importance of Customer interaction and Service quality in Beverage Service Operations
00:00 -
LO3: Knowledge Check
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Case Study: Beverage Service Responsibility
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Topic 4: Serving Alcohol with Care
00:00 -
LO1: Explain the Legal requirements and responsibilities associated with Serving Alcohol
00:00 -
LO2: Demonstrate procedures for Checking Identification
00:00 -
LO3: Describe how to manage Intoxicated Guests Safely and Effectively
00:00 -
LO4: Knowledge Check
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Case Study: Serving Alcohol with Care
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Topic 5: Leadership in Beverage Operations
00:00 -
LO1: Explain various Leadership styles and their impact on Beverage Operations
00:00 -
LO2: Describe the Roles and Responsibilities of People in Beverage Service
00:00 -
LO3: Explain the Team Approach in a Beverage Service Operation
00:00 -
LO4: Knowledge Check
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Case Study: Leadership in Beverage Operations
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Topic 6: Bar Operations
00:00 -
LO1: Explain the Key Components of Efficient Bar Operations
00:00 -
LO2: Identify various types of Beverages and their Production Processes
00:00 -
LO3: Analyze the Role of Customer Service in Bar Operations
00:00 -
LO4: Knowledge Check
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Case Study: Bar Operations
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Topic 7: Bar Marketing and Sales
00:00 -
LO1: Describe Sales Techniques to boost Customer Engagement and Revenue
00:00 -
LO2: Explain the essential components of a Business Plan for a Bar
00:00 -
LO3: Describe how to develop a comprehensive Marketing Plan to promote Beverage Operation
00:00 -
LO4: Knowledge Check
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Case Study: Bar Marketing and Sales
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Topic 8: Beer and Spirits
00:00 -
LO1: Identify different types of Beer and Spirits and their characteristics
00:00 -
LO2: Explain the Beer Brewing and Spirit Distillation process
00:00 -
LO3: Describe proper Storage and Handling techniques for Beer
00:00 -
LO4: Knowledge Check
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Case Study: Beer and Spirits
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Topic 9: Wine Fundamentals
00:00 -
LO1: List and explain the different types of Wines
00:00 -
LO2: Describe the basic steps of the Winemaking process
00:00 -
LO3: Describe the traditional method of making Champagne
00:00 -
LO4: Knowledge Check
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Case Study: Wine Fundamentals
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Topic 10: Wines of France, Italy, and Germany
00:00 -
LO1: Classify the Wines of France, Italy, and Germany
00:00 -
LO2: Explain the Labeling Regulations for French, Italy, and Germany Wines
00:00 -
LO3: Explain the impact of Germany’s climate on the production of its signature wines
00:00 -
LO4: Knowledge Check
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Case Study: Wines of France, Italy, and Germany
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Topic 11: Wines of the United States
00:00 -
LO1: Identify the key Wine-producing regions in the United States
00:00 -
LO2: Explain the Labeling Regulations for United States Wines
00:00 -
LO3: Compare the styles and characteristics of California, Oregon, and Washington Wines
00:00 -
LO4: Knowledge Check
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Case Study: Wines of the United States
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Topic 12: Wines of Spain and Portugal
00:00 -
LO1: Classify the Wines of Spain and Portugal
00:00 -
LO2: Describe the traditional Winemaking methods used in Spain and Portugal
00:00 -
LO3: Compare the major Wine Regions of Spain and Portugal
00:00 -
LO4: Knowledge Check
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Case Study: Wines of Spain and Portugal
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Topic 13: Wines of the World
00:00 -
LO1: Identify the emerging Wine-producing Countries in the World
00:00 -
LO2: Analyze how Globalization has influenced the Wine Industry
00:00 -
LO3: Knowledge Check
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Case Study: Wines of the World
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Module Based Quiz