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Course Content
Module I
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Topic 1: Supervisor and the Management Process
00:00
LO1: Identify the key responsibilities of a Supervisor in the Hospitality Industry
00:00
LO2: Explain the differences between the roles of Supervisors and Managers
00:00
LO3: Discuss how Supervisory Principles Enhance Team Performance
00:00
Topic 2: Effective Communication for Supervisors
00:00
LO1: List and explain Effective Speaking Techniques that can be used in a Supervisory role
00:00
LO2: Describe how to adapt Communication Styles to different Team Members
00:00
LO3: Explain the importance of Active Listening and Nonverbal Communication
00:00
Topic 3: Managing Productivity & Controlling Labor Cost
00:00
LO1: Identify the steps involved in conducting a Performance Appraisal
00:00
LO2: Explain the difference between Coaching and Counseling in Performance Management
00:00
LO3: Describe Strategies to Control Labor Costs in Hospitality
00:00
Quiz 1
01:00:00
Topic 4: Special Supervisory Concerns
00:00
LO1: Identify common Supervisory Concerns that arise in the Hospitality Industry
00:00
LO2: Explain how Corporate Governance issues impact Supervisory effectiveness
00:00
Topic 5: Managing Conflicts
00:00
LO1: Identify common sources of Conflict in the Workplace
00:00
LO2: Explain the steps involved in resolving Workplace Conflicts
00:00
Topic 6: Managing Change
00:00
LO1: List the common reasons Employees Resist Change
00:00
LO2: Describe effective Communication Strategies for Managing Change
00:00
Topic 7: Team Building
00:00
LO1: List the characteristics of Effective Teams in the Hospitality Industry
00:00
LO2: Describe the role of Trust in Team Building
00:00
LO3: Analyze the stages of Team Development and the Supervisor’s role in facilitating Team cohesion
00:00
Quiz 2
01:00:00
Topic 8: Motivation Through Leadership
00:00
LO1: List and explain various Motivation Models applicable to the Hospitality Industry
00:00
LO2: Discuss the impact of different Leadership Styles on Team Performance
00:00
LO3: Explain the strategies for increasing Employee Participation and Motivation within a department
00:00
Topic 9: Time Management
00:00
LO1: Identify common Time-wasting activities in the Workplace
00:00
LO2: Explain the importance of Prioritizing Tasks for Effective Time Management
00:00
LO1: Comphrend Internal and External Recruiting methods
00:00
Topic 10: Recruitment and Selection Procedures
00:00
LO3: Explain the Reliability and Validity of the Selection Process
00:00
LO2: Evaluate Recruitment sources and Techniques from both the Recruiter’s and Applicant’s perspectives
00:00
LO5: Evaluate Techniques for Selection, including Application blanks and Pre-employment tests
00:00
LO4: Understand the steps and strategies involved in Selection
00:00
LO1: Define Training and explain current Trends in Training expenditures and Cycle
00:00
Topic 11: Training and Orientations
00:00
LO4: Define Orientation and explain the Goals for effective Orientation Programs
00:00
LO2: Develop needs assessments through Organizational, Task, Behavior, and Individual Analysis
00:00
LO3: Interpret Training programs by setting objectives, criteria, and selecting trainees
00:00
LO3: Compare different Appraisal rating systems and methods
00:00
Topic 12: Evaluating and Coaching
00:00
LO1: Explain the key components of an Employee Evaluation Process
00:00
LO2: Identify potential problems with Performance Appraisals
00:00
LO3: Describe the relationship between Employee Discipline and Organizational Culture
00:00
Topic 13: Discipline
00:00
LO1: Identify the steps involved in a Progressive Disciplinary Process
00:00
LO2: Explain the Legal considerations that Supervisors must be aware of when Administering Discipline
00:00
Final Exam
0/2
Final Exam: Supervision in the Hospitality Industry
02:00:00
Course End Feedback
00:00
HM_HOSP 210 (AHLA 250): Supervision in the Hospitality Industry (P)
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