Hello! How can I Assist you
today?

Chat with Eddy!

Hello! How can I assist you today?
clear conversation
Course Content
Module I
0/78
Topic 1: Supervisor and the Management Process
03:57
LO1: Identify the key responsibilities of a Supervisor in the Hospitality Industry
22:46
LO2: Explain the differences between the roles of Supervisors and Managers
11:59
LO3: Discuss how Supervisory Principles Enhance Team Performance
23:22
LO4: Knowledge Check
15:00
Case Study: Supervisor and the Management Process
15:00
Topic 2: Effective Communication for Supervisors
04:05
LO1: List and explain Effective Speaking Techniques that can be used in a Supervisory role
12:44
LO2: Describe how to adapt Communication Styles to different Team Members
12:56
LO3: Explain the importance of Active Listening and Nonverbal Communication
17:31
LO4: Knowledge Check
15:00
Case Study: Effective Communication for Supervisors
15:00
Topic 3: Managing Productivity & Controlling Labor Cost
04:05
LO1: Identify the steps involved in conducting a Performance Appraisal
15:45
LO2: Explain the difference between Coaching and Counseling in Performance Management
13:03
LO3: Describe Strategies to Control Labor Costs in Hospitality
14:59
LO4: Knowledge Check
15:00
Case Study: Managing Productivity & Controlling Labor Cost
15:00
Topic 4: Special Supervisory Concerns
03:30
LO1: Identify common Supervisory Concerns that arise in the Hospitality Industry
15:09
LO2: Explain how Corporate Governance issues impact Supervisory effectiveness
14:03
LO3: Knowledge Check
15:00
Case Study: Special Supervisory Concerns
15:00
Topic 5: Managing Conflicts
03:23
LO1: Identify common sources of Conflict in the Workplace
17:42
LO2: Explain the steps involved in resolving Workplace Conflicts
16:48
LO3: Knowledge Check
15:00
Case Study: Managing Conflicts
15:00
Topic 6: Managing Change
03:16
LO1: List the common reasons Employees Resist Change
11:20
LO2: Describe effective Communication Strategies for Managing Change
10:43
LO3: Knowledge Check
15:00
Case Study: Managing Change
15:00
Topic 7: Team Building
03:24
LO1: List the characteristics of Effective Teams in the Hospitality Industry
12:43
LO2: Describe the role of Trust in Team Building
21:09
LO3: Analyze the stages of Team Development and the Supervisor’s role in facilitating Team cohesion
14:12
LO4: Knowledge Check
15:00
Case Study: Team Building
15:00
Topic 8: Motivation Through Leadership
03:44
LO1: List and explain various Motivation Models applicable to the Hospitality Industry
17:17
LO2: Discuss the impact of different Leadership Styles on Team Performance
13:52
LO3: Explain the strategies for increasing Employee Participation and Motivation within a department
08:21
LO4: Knowledge Check
15:00
Case Study: Motivation through Leadership
15:00
Topic 9: Time Management
02:53
LO1: Identify common Time-wasting activities in the Workplace
13:25
LO2: Explain the importance of Prioritizing Tasks for Effective Time Management
13:13
LO3: Knowledge Check
15:00
Case Study: Time Management
15:00
Topic 10: Recruitment and Selection Procedures
04:13
LO1: Comphrend Internal and External Recruiting methods
15:40
LO2: Evaluate Recruitment sources and Techniques from both the Recruiter’s and Applicant’s perspectives
19:25
LO3: Explain the Reliability and Validity of the Selection Process
10:17
LO4: Understand the steps and strategies involved in Selection
11:00
LO5: Evaluate Techniques for Selection, including Application blanks and Pre-employment tests
13:44
LO6: Knowledge Check
15:00
Case Study: Recruitment and Selection Procedures
15:00
Topic 11: Training and Orientations
00:00
LO1: Define Training and explain current Trends in Training expenditures and Cycle
00:00
LO2: Develop needs assessments through Organizational, Task, Behavior, and Individual Analysis
00:00
LO3: Interpret Training programs by setting objectives, criteria, and selecting trainees
00:00
LO4: Define Orientation and explain the Goals for effective Orientation Programs
00:00
Case Study: Training and Orientations
15:00
LO5: Knowledge Check
15:00
Topic 12: Evaluating and Coaching
00:00
LO1: Explain the key components of an Employee Evaluation Process
00:00
LO2: Identify potential problems with Performance Appraisals
00:00
LO3: Compare different Appraisal rating systems and methods
00:00
LO4: Knowledge Check
15:00
Case Study: Evaluating and Coaching
15:00
Topic 13: Discipline
00:00
LO1: Identify the steps involved in a Progressive Disciplinary Process
00:00
LO2: Explain the Legal considerations that Supervisors must be aware of when Administering Discipline
00:00
LO3: Describe the relationship between Employee Discipline and Organizational Culture
00:00
LO4: Knowledge Check
15:00
Case Study: Discipline
15:00
Module Based Quiz
01:00:00
Final Exam
0/2
Final Exam: Supervision in the Hospitality Industry
01:15:00
Course End Feedback
00:00
HM_HOSP 210 (AHLA 250): Supervision in the Hospitality Industry
Join the conversation
Previous
Next
0% Complete